01Who this applies to
This policy applies to everyone who uses the Acadeosity website and Services, including learners, parents and guardians, mentors, Academic Experts, partners and visitors. It forms part of our Terms of Use.
02What is not allowed
You must not use the Services to:
- break any law or encourage anyone else to do so;
- harass, bully, threaten, discriminate against or abuse anyone;
- share content that is hateful, violent, sexually explicit or otherwise harmful;
- share any content that sexualises or endangers children. We have zero tolerance for this and will report it to the authorities;
- impersonate anyone, or misrepresent your identity, qualifications or affiliation;
- request, offer or provide academic misconduct, as described in our Terms of Use;
- share another person's personal data without permission;
- record sessions, or share recordings, without the consent of everyone involved;
- infringe copyright, trademarks or other intellectual property;
- send spam, unsolicited promotions or chain messages;
- arrange payments or services outside our official channels to avoid our fees or policies;
- interfere with, disrupt, probe or attack our systems, or upload malware;
- scrape, copy or harvest data or content using automated tools without our written permission; or
- use the Services to build a competing product or service.
03Responsible use of AI tools
When you use AI tools within or alongside the Services, you must not use them to:
- generate content that breaks this policy or our Terms of Use;
- impersonate a real person or create misleading content about them; or
- upload other people's personal data or work without permission.
04Responsible security disclosure
If you find a security weakness in our website or Services, please report it privately to [email protected] with the subject "Security". Do not access, change or delete data that is not yours, and do not disclose the issue publicly until we have had a reasonable time to fix it. We appreciate responsible reports.
05Reporting concerns
If you see something that breaks this policy or makes you feel unsafe, tell us at [email protected] with the subject "Report". If someone is in immediate danger, contact local emergency services first. We treat reports seriously and confidentially.
06What we may do
Depending on how serious the issue is, we may remove content, issue a warning, restrict features, suspend or close accounts, withhold payouts connected to a breach and, where appropriate, report the matter to the relevant authorities or institutions.
07How we investigate
When we receive a report, we review the information available, may pause the related account or session while we look into it, and may contact the people involved. We act in proportion to the seriousness of the issue and keep reports confidential as far as possible.
08Appeals
If you believe we made a mistake, you can ask us to review our decision by emailing [email protected] with the subject "Appeal" within 30 days. A different member of the team will review it and tell you the outcome.